Tefenonica O2 implementation

I have bought a mobile credit card, got a SMS that my credit has been increased, everything seemed fine, only on the phone credit remained the same.

I tried to call O2 customer service from my mobile, but because of low credit call has been canceled immediately denied (immediate DoD implementation).

Step One

So I called to O2 help desk using fixed line. Automated voice asked me a lot of questions “Press one if you want to know more about our services, press two if ...”, after five minutes I finally got a human operator. She explained me, that she can help me with fixed line, but she can connect me with mobile help desk. So she reconnected me to ... automatic answering machine.

Step Two

After hearing “Press one if you want to know more about our services, press two if ...”, and five minutes later I again got a human operator. I told him that I want to speak with mobile help desk. He told me that he will redirect me to mobile help desk - and he switched me back to automatic system.

Step Three

After hearing “Press ...”, and five minutes later I again got a human operator. I told her that I do not want to hear automatic system again and I asked for the direct phone number. She told me that she doesn't know this number, but she can reconnect me with he colleague. I expected automatic system, but another women pick the phone. After telling her about my problem (fourth time), she said, that she will reconnect me to another colleague and she connected me with automatic system.

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